Terms & Conditions
Payment Terms
1. All payments must strictly be made at time of booking.
Unless agreed otherwise with a NEON Training Limited
Director.
2. If payment isn’t received at the time of booking your course position will not be reserved.
3. Payments are made online on our website through our booking system only.
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Course/Delegate Information
1. Information requested by online booking system should
be provided to NEON Training Limited at time of booking. NEON Training Limited will use these details for sending course and marketing communications, unless the customer requests otherwise.
2. If a delegate does not have an e-mail address, then the booking
customer should provide their e-mail address in order to
receive course communications that they may pass on to the
delegate attending.
3. Joining instructions will be automatically forwarded to the
delegates and/or booking contact’s e-mail address at point of
booking. Further joining instructions may be sent prior to the commencement of the course.
4. It is the customer’s responsibility to notify NEON Training Limited, prior to a course starting, of any special requirements relating to themselves or the delegates attending a course. Failure to do so may result in the delegates needs not being sufficiently met.
5. The customer will ensure that all course delegates attend the
agreed course/event dates. Regardless of joining instructions
being received or not, failure to attend is the responsibility of
the customer.
6. If a delegate is unpunctual or absent from a course or any day or time from a course, NEON Training Limited is under no obligation to provide extra ‘tutoring’ for that delegate
to catch up on any learning/content missed. It is a delegate’s
responsibility to be punctual and to ensure they attend each
day of training. NEON Security Limited can provide support, if requested, an additional cost to the customer/delegate.
Where a delegate’s demeanour and/or general behaviour has detrimental effect on other delegates or results in the disruption of the course, that delegate will be asked to leave. In all such cases, no refund will be issued to the customer.
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Course Cancellation
Should you find it necessary to cancel the following conditions will apply (not for all cancellations, no refunds will be given):
1. All cancellations must be received in writing to info@neontraining.uk. NEON Training Limited accepts no responsibility for failure to communicate the intention to
cancel course bookings. For all cancellations no matter of timing, no refund will be given.
2. Likewise, if you or the delegate that you are booking on behalf of do not attend a course, no refund will be given.
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Attendance Postponement to Another Date
Transfer to an alternative future course date may be made pending the discretion of a NEON Training Limited Director.
1. Requests must be submitted in writing to info@neontraining.uk no later than 5 working days prior to the commencement date of the course. NEON Training Limited accepts no responsibilities for failure to communicate the intention to transfer course bookings.
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General Terms
1. NEON Training Limited reserves the right to alter the course cost, content, lectures, times, date(s) and venue of the course at any time.
2. NEON Training Limited shall not be liable for any loss or damage arising out of statements or views and opinions expressed by its employees, associates or other third parties.
3. Where event/course dates are unscheduled on acceptance of
service agreement, the terms and conditions will apply on
agreement of schedule of delivery dates.
Other Responsibilities of the Customer
1. Provide all information required by NEON Training Limited to deliver an effective high-quality service i.e. e-mails for all delegates to ensure proper communication such as joining instructions, pre-event questionnaires and follow up evaluations